Need Help? Contact Us: 1-800-272-5729

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Need Help? Contact Us:1-800-272-5729

FAQ

Frequently Asked Questions:

1) What is CI Lanyards and what do you do?

CI Lanyards is a branch of Coller Industries, the parent company of various CI Products, Personalized Ribbons, and Name Tag, Inc. We realized that in order to better suit the needs of our growing customer base, we needed to dedicate different sites to specific products, and CI Lanyards is one of the results of that effort.

CI Lanyards is devoted to providing high-quality lanyards for a fair price and a quick turn around. This branch was designed to provide an easy-to-use ordering process while utilizing the collective experience of the Coller Industries brand to create a fully supported website.

2) I have a rough idea of what I want... can you help me figure it out?

Of course! CI Lanyards has experienced designers to take your idea and create a design that can be printed on lanyards. Customized products will have a proof created and emailed to show you the design and layout.

3) What is a proof?

A proof is a visual representation of what your lanyard design will look like and must be signed and returned before production will begin. All customized orders will have a proof created by one of our designers before the order goes to production.

A PDF of your proof will be emailed to you within 24 to 48 business hours after your order has been received. If any changes need to be made to the design, simply note the changes and email back the proof. The standard proof revision time is 24 hours.

4) How do I submit my logo and is there a preferred format?

You may upload or email your logo to CI Lanyards during the order process. Please note that vectorized artwork is required for the printing of your logo. If you do not have a vectorized version of your logo, CI Lanyards offers a $45.00 conversion process. For more information about logo artwork, visit the artwork support page.


5) How long does it take to receive my products?

The total time between when an order is placed and when you'll receive your products is dependent on a few different variables: proof times, total quantity ordered, production time, and shipping times.

delivery

In-stock products that don't require any customization will be shipped within 24 hours, while customized products will begin production only AFTER a signed proof is received.

For most customized products, the standard production time ranges from 3 to 10 business days. Visit the production time page for a complete listing of the production schedule.

6) What shipping service does CI Lanyards use?

CI Lanyards uses UPS to ship its products and will only use the US Postal Service to ship to military addresses. For additional shipping information, please visit the shipping page.

7) Can CI Lanyards expedite my order?

Yes. Depending on your need by date, both the production and shipping times may be expedited. If an order needs to be expedited, please consult with a CI Lanyards customer service representative.

8) When will I be charged for my order?

Your order will be charged during the packaging process, right before the order is shipped.

9) Are there any setup fees for my order?

Setup fees vary from product to product; however, only customized products will have a setup fee. (Set up fees range from $45.00 to $60.00)

10) Do my lanyards come with a warranty and/or guarantee?

Yes, CI Lanyards offers a guarantee against defects for a full year from the date of purchase. This guarantee does not apply to damages caused by improper wear or storage. For more information about CI Lanyards' guarantee policy, visit the guarantee page.