Need Help? Contact Us: 1-800-272-5729
Monday - Friday 7AM - 5PM MT
Need Help? Contact Us:1-800-272-5729
Before production can begin on your order, it must go through the proofing process: A proof will be created and emailed to you by a one of our designers within 24 to 48 hours. The proof must be approved by you and returned to CI Lanyards. (only applicable to custom orders)
If you need your product by a specific date, please notify us at the time the order is placed.
All packages, except those shipped to military addresses (USPS Priority Mail), will be shipped by UPS.
PO Box, Fed Ex or UPS with shipping charged to a customer or third party options are NOT available.
When customized and non-customized items are ordered on a single order, all products will be shipped together using the selected shipping method.
|UPS Next Day Air Early A.M.||
|UPS Next Day Air||
|UPS Next Day Air Saver||
|UPS 2nd Day Air A.M.||
|UPS 2nd Day Air||
|UPS 3 Day Select||
CI Lanyards is not responsible for and does not assume liability for missed delivery dates due to a failure on the behalf of its shipping providers.
If there is a delay in processing your order due to an unexpected problem in production, CI Lanyards will make every effort to contact you. Production will NOT begin until you have been contacted. Orders delayed in production will still be shipped with the original shipping method. If you have expedited an order or have a need by date you will be contacted by a representative if your order is delayed to resolve the issue.
Customers who cancel an order after production has begun will be charged a prorated fee depending on level of completion. If a customer cancels an order once it has been shipped, the customer is responsible for the entire cost.
If a package is late or has missed a delivery time, please contact CI Lanyards as soon as possible to resolve the situation. While CI Lanyards will work with the customer to best remedy the solution, fees will not be refunded for customer-caused delays, such as an incorrect shipping address or non-availability to sign for/receive the package.
Circumstances outside UPS's direct control, such as inclement weather or traffic, are not covered by this policy. Insured shipments declared lost by UPS will be replaced by CI Lanyards at no extra charge.