Throughout the years our mission has remained unchanged: we put our customers first.
When a customer receives a product even slightly contrary to what they ordered, our staff meets to discuss how to avoid the same problem in the future. If you trust us to handle your personal identification needs, we'll be sure that you walk away completely satisfied.
Your satisfaction is important to CI Lanyards and we guarantee the following:
- All of our lanyards are guaranteed defect-free for one year (excluding improper handling/care or accidental damage).
- If your order is incorrect, contact us within 60 days of the order's ship date and we'll take care of it for you, including all shipping costs.
- To see a sample of your finished product, you can request a First Article. You will be charged all set-up and artwork fees, production costs for one finished piece, and shipping costs.
- If your order is made to the correct specifications and/or is within Coller Industries' tolerances, but you are not satisfied, you may return the order to receive 50% off the product cost for a replacement order. You will be responsible for all shipping charges for the return of the product, and sending the replacement.